Refund policy

Thank you for shopping with me! As a small business owner I am committed to providing quality and timely production/shipping of your orders. 

Please review the following return/refund policy carefully before placing an order. 

Cancellations

All sales of custom order items are final

  • Once your order has been marked as fulfilled I have completed production of the order and no cancellations, changes, or refunds are permitted. 

Orders of all other items may be cancelled within 24-hours of submission

  • After 24-hours cancellations are on case-by-case basis and will require approval

Returns/Refunds

Unopened, unused items can be eligible for refund with inspection

Restocking fee of 10% will be assessed for ALL returned items

Return Conditions:

  • We have a 14-day return policy - you have 14-days from delivery to request a return
  • To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in original condition and packaging
  • Shipping for returns will be buyers responsibility (unless items are damaged - see below for separate policy)

Damages and issues
Please inspect your order upon reception and contact me within 3-days of delivery if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

  • If you receive a defective or incorrect item please contact us at a.n.kreiman@gmail.com. within 3-days of delivery
  • In your email include your order number and images of the packaging and item(s) depicting the damage.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Heme's Hobby Outlet is not responsible for lost, stolen, or misdelivered packages. Please contact the carrier to file a claim. 

Exchanges

No exchanges are offered. Please see above for return policy.

 

Unfortunately, I cannot accept returns on sale items or gift cards.


You can always contact us for any return question at a.n.kreiman@gmail.com.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: custom made items are exempt from this. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at a.n.kreiman@gmail.com.